At Westery Fashion House, we understand your excitement to showcase your lovely outfits, and we strive to dispatch your orders promptly.

Items that are ready to ship are sent out within 1-3 working days. Following dispatch, delivery generally takes 2-4 working days for metro cities. For other cities and interiors, the consignment may take 4-7 working days to reach its destination.

It's important to note that we utilize third-party courier services. To ensure the best service, we exclusively partner with top-rated courier companies for all our shipments. Instances of issues such as parcel tampering or excessive delivery delays are extremely rare but, if they occur, we work diligently to address them.

External factors like natural calamities, government restrictions, or human/machine errors leading to misrouting may cause delays. In such instances, we collaborate with our courier partner to resolve the matter. However, no requests for resending items will be accepted until the courier company provides a resolution.

We sincerely regret any inconvenience caused, but claims for return or refund will not be accepted if a courier company attempts delivery at the given address within 15 days from the dispatch date. If it takes more than 2 weeks for the parcel to reach you, you have the option to deny acceptance. Additionally, if the parcel returns to us without a delivery attempt or is declared lost, customers who placed Prepaid Orders can request a full refund to the source payment mode or opt for a Credit note to make another purchase.