Shipping policy

At Westery Fashion House, we understand the excitement of receiving your order. We strive to dispatch every package promptly and ensure it reaches you safely.

Please review our shipping, delivery and refused-delivery conditions before placing your order.

1. Order Processing & Dispatch

Products that are ready to ship are generally dispatched within 1–3 working days from the date of order confirmation.

Once your order has been dispatched, estimated delivery timelines are as follows:

Metro Cities: 2–3 working days
Other Cities & Interior Locations: 3–5 working days
Jammu & Kashmir, Ladakh & North-Eastern India: 5–7 working days

Delivery timelines are estimates and may vary depending on the destination, courier operations, weather conditions and accessibility of the delivery location.

Customers will receive shipment tracking information once their order has been dispatched.

2. Courier & Delivery Partners

We work with established third-party courier partners, including Blue Dart and Delhivery, to deliver your orders.

Although we take care to ensure safe dispatch, unforeseen issues such as transit delays, routing errors or shipment disruptions may occasionally occur.

If you experience a delivery issue, please contact our customer support team. We will coordinate with the relevant courier partner to investigate the matter and provide an appropriate update.

Where a shipment investigation is required, reshipment or replacement arrangements will be considered after the courier partner has provided sufficient information about the shipment's status.

3. Delays Due to External Factors

Delivery delays may occasionally occur due to circumstances such as:

Natural calamities or severe weather
Government restrictions
Public holidays
Courier network disruptions
Technical or operational issues
Shipment misrouting or other transit-related difficulties

In such circumstances, we will coordinate with our courier partners to resolve the issue as promptly as possible.

If your shipment is delayed beyond the estimated delivery timeline, please contact our customer support team so we can check its status and assist you.

4. Delayed Deliveries & Lost Shipments

We make every reasonable effort to deliver orders within the estimated timelines communicated at the time of purchase.

If your order has not been delivered within the expected period, we request that you contact us before making a decision to refuse delivery, allowing us an opportunity to investigate the shipment.

For shipments delayed beyond 14 days from dispatch:

If a shipment remains undelivered for more than 14 days from its dispatch date, please contact our customer support team for an update and assistance with an appropriate resolution.

If you choose to refuse delivery because of a substantial delay, we will review the circumstances and handle any applicable refund or other resolution in accordance with our policies and the circumstances of the shipment.

Lost shipments or shipments returned without a delivery attempt:

If a shipment is officially declared lost in transit, or is returned to us without a delivery attempt, we will investigate the matter and arrange an appropriate resolution.

For prepaid orders, this may include:

A refund to the original payment method, where applicable; or
Store credit or a gift card, where appropriate and accepted by the customer.

For partially prepaid COD orders, the advance payment will be reviewed in light of the shipment status and the reason for non-delivery. Where the non-delivery is attributable to Westery Fashion or the courier partner, the matter will be resolved accordingly.

Refunds or other remedies will be handled in accordance with the circumstances of the order and applicable requirements.

5. Cash on Delivery (COD)

Cash on Delivery may be available for selected locations and orders.

For certain COD orders, we may require a partial advance payment at checkout, with the remaining balance payable upon delivery.

The applicable advance amount and payment conditions will be communicated before the customer completes the payment.

Refusal of COD Orders

Once a COD order has been dispatched, refusing delivery without a valid reason can result in forward shipping, return-to-origin and other order-related costs for Westery Fashion.

Where a customer refuses delivery without a valid reason attributable to Westery Fashion or the courier partner, the partial advance payment may be retained towards the costs associated with the refused shipment, subject to the conditions communicated before payment.

Partial advance payments are not automatically refundable when a customer refuses delivery without a valid reason.

However, if the refusal arises from a substantial delivery delay, an incorrect product, a qualifying product issue, a courier-related problem or another circumstance requiring a different resolution, we will review the case individually.

Repeated refusal of COD orders without a valid reason may result in COD restrictions on future purchases.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

Delivery issues may arise due to:

Incorrect or incomplete addresses
Incorrect contact numbers
Missing address details
Recipient unavailability at the delivery location

If a shipment cannot be delivered because of incorrect information supplied by the customer, additional charges may apply for re-dispatch or other delivery arrangements.

Where necessary, our team will contact the customer to confirm the correct details before proceeding.

7. Order Cancellation & Fulfilment

Please review our Refund & Exchange Policy for the conditions applicable to order cancellations and returns.

Once an order has been dispatched, cancellation may no longer be possible through the ordinary order-cancellation process.

If Westery Fashion is unable to fulfil a confirmed order, we will inform the customer and arrange an appropriate resolution, including a refund where applicable.

8. Returns, Exchanges & Refunds

Shipping-related issues and product returns are handled according to the circumstances of the order.

For size exchanges, eligible change-of-mind returns, defective or damaged products, incorrect items and other return-related requests, please refer to our Refund & Exchange Policy for the applicable conditions and process.

Reverse pickup charges may apply to eligible customer-requested returns or exchanges, as specified in that policy.

The return and exchange conditions do not affect remedies that may be available for qualifying product or fulfilment issues.