At Westery Fashion, we want you to shop with confidence. Please review our return and exchange conditions before placing your order.
Size Exchanges
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Size exchange requests must be raised within 48 hours of delivery.
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One exchange is permitted per order, subject to product availability.
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Products must be unused, unwashed and undamaged, with their original tags and invoice.
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Reverse pickup can be arranged at an additional charge, or customers may ship the product back themselves.
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Approved exchanges are processed through a gift card or credit note.
Returns & Store Credit
Our return and exchange options are subject to the eligibility conditions specified in this policy. Where a change-of-mind return is eligible, it will be processed as store credit rather than a refund to the original payment method.
Please review the applicable conditions before purchasing, as not all products are eligible for return or exchange.
Defective, Damaged or Incorrect Products
If you receive a defective or damaged product, an incorrect item, please contact us within 48 hours, with your order details and supporting photographs. Additional information may be requested to help us assess the concern.
We will review each case and arrange an appropriate resolution based on the circumstances.
Final Sale & Exclusions
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Swimwear and activewear are not eligible for size exchanges for hygiene reasons.
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Clearance Sale, Final Sale and products purchased at discounts of 50% or more are not eligible for discretionary returns or exchanges.
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These exclusions do not apply where a customer is entitled to a remedy for a verified product defect or another qualifying issue.
Reverse Shipping Charges
For eligible returns or exchanges, reverse pickup charges apply where the customer requests collection. Customers may also choose to arrange return shipping themselves.
We aim to maintain a consistent and transparent process for all our customers. Please contact our customer support team if you need clarification before placing your order.
Partial COD Payments & Refused Deliveries
For selected Cash on Delivery (COD) orders, Westery Fashion may require a partial advance payment, with the remaining balance payable at the time of delivery.
Refusal of Delivery
Once an order has been dispatched, refusing delivery will result in shipping and return-to-origin costs being incurred by Westery Fashion.
Where a customer refuses delivery for reasons not attributable to Westery Fashion or the delivery partner, we reserve the right to assess the costs directly associated with the refused shipment.
Any deduction or retention from the advance payment will be determined by the circumstances of the case.
Where the order cannot be delivered due to an error attributable to Westery Fashion or the delivery partner, the matter will be reviewed accordingly.
Repeated refusal of COD orders without a valid reason may result in COD restrictions on future purchases.
Disclaimer
- All garment measurements are manually taken and may vary by ±0.5 inch.
- Product images are captured under professional lighting setups. Slight color variations may occur due to lighting conditions and individual screen resolutions.
Customers are advised to consider these factors before placing an order.
